A recent study from North Carolina State University exposed the “emotional labor” required of collegiate student-athletes, which can leave student-athletes feeling powerless, frustrated and nervous. The study calls on universities to better prepare their student-athletes with communication skills they can use to address the challenges of emotional labor.
The paper, “College Student-Athletes’ Communicative Negotiation of Emotion Labor,” is published in the journal Communication and Sport.
The study explains, emotional labor is effectively the requirement that an individual display certain emotions. i.e. Collegiate student-athletes are expected to present a positive, upbeat image consistent with the teams they play for – regardless of their personal thoughts and feelings.
“I wanted to know how athletes manage this emotional labor,” said Lynsey Romo, an assistant professor of communication at NC State and author of a paper describing the work. “How do student-athletes deal with the pressure they’re under to present a specific emotional image all the time, in addition to the other performance and academic requirements they face?”
For this qualitative study, Romo conducted in-depth interviews with 17 student-athletes at a Division I university in the Southwest.
“I found that student-athletes often felt powerless – that they had little control over their lives on or off the field,” Romo continued. “They also felt frustrated that they couldn’t speak their minds, and nervous that they would somehow fail to present the desired image to the public, perform at the required level, or meet academic expectations.”
Study participants also reported they had to express mental toughness and feelings of gratitude about the opportunity to participate in college sports, regardless of what was happening in their personal lives – such as the illness or death of family members. The student-athletes sldo reported the need to turn to teammates for emotional support, and as a group in which they could “be themselves.”
“These findings showcase the need for universities to institute policies and programs to prepare student-athletes for this sort of pressure,” Romo said. “These athletes can become celebrities right out of high school, and they often don’t have the maturity or communication skills they need to navigate this type of emotional labor. And unlike most employees who perform emotional labor, who can freely express their emotions when they are not on the job, student-athletes have such a high profile that their emotions are constantly regulated.”
