According to a published report in The Information, Amazon will charge a fee for customer returns made at UPS stores if return options at Whole Foods, Kohl’s or Amazon Fresh locations are closer or just as far as a UPS store return location.
In a cost-cutting measure, the fee Amazon will charge for returns at UPS stores supplements existing charges for Amazon delivery driver pick up of returns.
An Amazon spokesperson told The Information that the fee is minimal, and Amazon continues to “offer convenient, easy returns to Amazon customers, with one or more options for label-free, box-free returns at no cost.”
