The NRF Foundation launched two new credentials in its RiseUp program in response to COVID-19 focused on Retail Operations and Customer Conflict Prevention.
“Retailers have been on the front lines of this pandemic as economic first responders and are going above and beyond to maintaining a safe work environment for themselves, their colleagues and their customers,” NRF President and CEO Matthew Shay said. “These new credentials will give employees the training they need to continue operating and serving customers safely. An informed workforce will build customer confidence and show local and state governments that retailers are taking all steps possible to prevent the spread of COVID-19.”
While major retailers began implementing training for employees at the outset of the pandemic, the NRF Foundation’s new training has streamlined best practices from retailers and the CDC to create comprehensive training for the industry. Both credentials are targeted toward front-line retail employees of small and mid-size businesses.
Made possible by American Express, the COVID-19 Retail Operations credential will train customer-facing retail workers, distribution center workers and job seekers to safely operate during the pandemic. Designed to assist retailers to meet state and local requirements for COVID-19 training, the course helps educate employees to recognize COVID-19 symptoms, take appropriate actions if exposed and understand CDC best health practices and tools used in retail.
The NRF Foundation partnered with the Crisis Prevention Institute (CPI) to create the COVID-19 Customer Conflict Prevention credential.
More information go here.