Mindbody hired Kristin Carrico as SVP of customer experience. Carrico most recently served as vice president, North America of customer experience at CDK Global, a public company that provides integrated technology solutions to the automotive industry.

Prior to CDK Global, Carrico was chief operating officer at VMC Consulting, a firm specializing in multi-year, global consulting and outsourcing plans to technology companies such as Microsoft, Apple, Facebook, and eBay, among others.

“What stands out most about Kristin is her passionate commitment to team member and customer success and her thorough understanding that you cannot have one without the other,” said Josh McCarter, CEO of Mindbody. “We are excited to see the impact Kristin will have on our customers and customer experience teams as she introduces new innovations to our global operations.”

“I am thrilled to join the team at Mindbody,” said Carrico. “As a loyal user of the product for many years, I am a huge fan of this outstanding company. Fitness, health and wellbeing are very important parts of my life. Through its products and technology, Mindbody encourages communities across the globe to live their best lives. To work alongside an incredible team that aligns with my personal values, culture, and company mission is truly special. I look forward to contributing to the team member and customer experience to achieve world-class success.”

In her role, Carrico is responsible for leading all customer service operations, measuring its strategic impact on the organization, detailed analysis related to customer retention, overseeing outsourced operations and vendor management, onboarding, and execution of all service-related tasks.

Logo courtesy Mindbody