Foot Locker Inc. announced a new organizational structure designed to elevate the customer experience. The senior management promotions and organizational changes implemented will:

  • Synergistically connect the company’s customer-facing global functions to enhance focus on its overall customer experience and ongoing engagement;
  • Strengthen its community connectivity to create more localized and immersive customer experiences, product offerings and community activations;
  • Streamline its operational and expense structures to drive productivity and flexibility; and
  • Continue building future capability and talent pipeline.

“At a time when the world around us is moving and changing at a rapid pace, our new organizational structure positions us to operate more nimbly and develop even deeper connections at the heart of youth culture,” stated Richard Johnson, chairman and chief executive officer, said in a statement. “We remain focused on our mantra to BUILD, BACK, BETTER while continuing to deliver on our four key strategic imperatives, and we are leveraging our consumer-led offense to further elevate the customer experience across all channels and around the globe. The steps we are taking today more strongly position Foot Locker for both the near- and long-term, and I am confident in our team’s ability to continue driving our business forward in new and meaningful ways.”

As part of the new organizational structure, the company announced the following senior management promotions:

Andy Gray will lead the company’s efforts to elevate the customer experience across the globe in the new role of Executive Vice President and Chief Commercial Officer. Gray previously served as the Chief Merchandising Officer for North America and General Manager, Foot Locker U.S.

The company appointed Frank Bracken as the new Executive Vice President and Chief Executive Officer of North America. Bracken previously served as the Senior Vice President, General Manager, Foot Locker and Kids Foot Locker U.S., as well as the Vice President, General Manager, Foot Locker Canada.

Scott Martin was appointed Executive Vice President and Chief Executive Officer, Asia Pacific, in addition to his responsibilities as the Chief Strategy & Development Officer. Over the last three years, as Senior Vice President, Chief Strategy & Development Officer, Martin lead the company’s strategic investments and partnerships, establishing its global market planning and store development capabilities and elevating its global procurement functions.

The following members of the Foot Locker leadership team are retiring:

Lew Kimble, Executive Vice President and Chief Executive Officer, Asia Pacific will retire at the end of August, following a more than 40-year career at the company.

Jake Jacobs, Executive Vice President and Chief Executive Officer, North America, will retire effective at the end of August. Jacobs leaves following more than 20 years at Foot Locker in roles including President and Chief Executive Officer of Foot Locker North America and President and Chief Executive Officer of Champs Sports.

“We are pleased to recognize the efforts of Andy, Frank, and Scott with these promotions, and we look forward to leveraging their experiences and perspectives as they take on these new leadership roles,” continued Johnson. “We thank Lew and Jake for their significant contributions to Foot Locker throughout their tenures at the company. They have each been instrumental to the company’s success by helping to shape and implement our strategic business plan and the leadership of their respective teams.”

Photo courtesy Footlocker