Darn Tough Vermont, an American manufacturer of performance outdoor and lifestyle socks, welcomed nearly 30-year industry vet John “JT” Thoubboron to the team as the new director of customer service.
From Northfield, VT, Thoubboron will oversee the recruitment, training and daily operations of the customer service team while identifying and implementing best practices to continually improve the brand’s best-in-class service before, during and after a purchase.
“We believe the Darn Tough promise – If You’re Out There, We’re With You – encompasses more than our guaranteed sock performance. It also includes our commitment to our customers and the service level we deliver at each and every touchpoint, from the retail floor to the newly revamped DarnTough.com site,” explained Darn Tough Vermont President and CEO Ric Cabot. “In his role, JT will lead our expanding customer service team, the talented folks that are our frontline and the voice that reaches each and every one of our customers.”
Photo courtesy Darn Tough Vermont
