The Better Business Bureau has issued a warning to consumers about Gearow.com, an online store that claims to be operating out of Buffalo, NY. According to the BBB, consumers from all across the U.S. have reported placing orders with the site, and never receiving the items or any form of correspondence.
SGB Media reached out to the company but did not hear back.
In December 2018, the BBB of Upstate New York investigated this company after several customers filed complaints against the company asking BBB for help, while others filed reports on BBB Scam Tracker, assuming the company to be a fraud. So far, customers in 40 states complained to BBB that they placed order with this website and paid for merchandise but never received it. Many said they got fake tracking numbers and that they could not get through to customer service.
The BBB investigation discovered that all of the phone numbers associated with the company were disconnected and that the address listed on the website is that of a storage facility in Buffalo.
Some consumers reported receiving packages after months of waiting, and determined that the packages were coming from overseas, based on the postage markings.
Because of the complaint activity, the company has an F rating with BBB. There are also 47 customer reviews for the company (all one-star reviews), and 10 reports to BBB Scam Tracker.
As of today, the website is still active. The phone number listed on the website is disconnected.
BBB has received complaints from the following 40 states:
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Rhode Island
- South Carolina
- West Virginia