L.L.Bean provided the best overall customer service in fiscal fourth quarter 2014, topping the first quarterly release of Stella Benchmarks.
Stella Benchmarks moved from monthly to a quarterly release in 2015. With more data included in each release, StellaService can provide a more reliable snapshot of the best customer service in the country. Companies included are part of StellaService’s daily customer care evaluations and weekly product orders. Stella Benchmarks will continue to showcase the top performers in Phone, Email, Chat, Shipping and Returns.
Two companies J.Crew and L.L.Bean managed to rank in the Top 25 Overall every month in 2014. So, it comes as no surprise that those two retailers are at the top of the most recent Benchmarks.
In particular, L.L.Bean ranked in every service area: Phone (9), Email (4), Chat (11), Shipping (5) and Returns (5).
Looking at all companies included in Stella Benchmarks, the following companies were best overall performers within the five service areas measured:
- Phone: BodyBuilding.com
- Email: iHerb
- Chat: iHerb
- Shipping:Apple
- Returns: Net-A-Porter and Mr Porter
See the full rankings for quarter end January 31, 2015 and download the report at stellaservice.com/benchmarks.
