Redcats USA, which owns the Sportsman's Guide, The Golf Warehouse and other catalogs, said it will close its customer contact center located in Universal City, TX, on Dec. 18. A total of 490 jobs will be affected.
In a statement, Redcats USA said it plans to consolidate all of its customer contact functions at the company’s existing center in El Paso. The decision to close Universal City reflects the sale of its Chadwick’s, Metrostyle, and Closeout Catalog Outlet brands in July and the recession. In addition, customers are increasingly migrating from the catalog phones to Redcats USA’s online shopping sites.
The company also said the El Paso operations have a more favorable cost structure than Universal City.
