Huffy Corporation announced that its wholly owned subsidiary, Huffy Service Solutions, Inc. has received ISO 9001:2000 certification for its Quality Management Systems and its Training Process.
“Huffy Service Solutions, Inc., the parent company of operating divisions Huffy Service First, Retail Service Pro and Creative Retail Services, is the only retail services company of its kind to date to earn this quality focused accreditation”, commented Jim Lee, Registration Manager for Eagle Registration, Inc.
Geoff W. Brownrigg, President and General Manager of Huffy Service Solutions, commented, “We are extremely pleased that our quality management systems and our training processes have been ISO certified. This certification is confirmation of our ability to provide consistent quality service to our customers. The ISO leadership team, led by Robert J. Provolish, Vice President, Human and Business Resource Planning, has worked closely with Eagle Registration since early in the year to register our processes. Through their efforts, building on over thirty years of delivering services to retail nationwide, we have achieved a significant milestone and strategic objective upon which to build.”
Commenting on this accomplishment, Don R. Graber, Chairman and Chief Executive Officer of Huffy Corporation, stated, “The Huffy Service Solutions management team has accomplished a great deal in the past twenty-four months, reengineering its business model and developing distinct services targeted to distinct channels and retailers. This registration is another step that confirms management commitment to our continuous rapid improvement culture and our ability to proactively maintain our marketplace leadership as a nationwide retail service provider.”
Brownrigg concluded, “We believe that this registration provides HSS with a distinct competitive advantage in the retail services arena and will allow us to leverage our quality services nationwide, in a consistent manner, delivering added value to our customers.”
