Hot Chillys is now LIVE on CenterStones B2B Sales Order Management solution, iVendix. Hot Chillys dealers and sales reps will be able to place their pre-season orders and all their re-orders through this Web-enabled B2B tool. Dealers will also be able to check on the availability of product as well as check order status and track delivery of their orders 24/7, at their convenience, even when customer service is closed.
According to Steve Lee, Hot Chillys' vice president of sales, “CenterStone has rapidly become the industry standard for online sales order management bringing an established user-community as part of its solution. A very large percentage of Hot Chillys dealers already login to CenterStones iVendix for online ordering of other products. This gives our customers and Hot Chillys an enormous advantage in terms of adoption. In todays business environment, the CenterStone solution has gone from being a nice to have solution to a must have solution. In order for Hot Chillys to continue to provide the most timely access to our products as well as superior customer service to our specialty retailers, the company realized that it needed a proven B2B online ordering solution,” says Lee.
“We wanted to provide our dealers with the convenience of being able to see product availability and place orders 24/7,” Lee says. “Its not just about having the best products. With this new on-line ordering solution, Hot Chillys expects to set a new standard of customer service for our dealers.”
Tom Detmer, chief executive officer of CenterStone Technologies, indicated some of the reasons why Hot Chillys will benefit from using CenterStone's iVendix solution.
“Dealers in the outdoor recreation and snowsports industries have been clamoring for the ability to order their top brand names, like Hot Chillys, through CenterStone. Retailers have told us that they want to be able to conduct business 24/7, in a seamless fashion, with their top brands. So it is very satisfying to know that Hot Chillys is listening to what their dealers have to say. According to our most recent dealer survey results, 54 percent of dealers spend more with vendors who have online ordering systems like CenterStones, and these dealers spend, on average, 13 percent more with these vendors. This should be of enormous benefit to Steve Lee and his sales team at Hot Chillys,” Detmer said. “Many of Hot Chillys specialty dealers are already using the CenterStone application for other vendors such as Ex Officio, Smith Optics, Pearl Izumi, Obermeyer and many other brands. They have been trained to use our solution, and they are ready to use it to order products from Hot Chillys. On behalf of everyone here at CenterStone, we are looking forward to a long and mutually beneficial partnership with Hot Chillys.”
Brands that currently use CenterStones Software-as-a-Service model and make the companys solutions available to retail customers and sales reps include: The North Face, JanSport and VF Imagewear, part of VF Corporation (NYSE: VFC); Pearl Izumi, a division of Nautilus, Inc. (NYSE: NLS); Marmot Mountain, Ex Officio, Marker Apparel, Adio Footwear and Planet Earth, part of K2 Corporation (NYSE: KTO); Helly Hansen; Perry Ellis Intl. (NASDAQ: PERY); Geneva Watch Group; Cleveland Golf, and Fidra Golf, part of Quiksilver, (NYSE: ZQK); RipCurl; Billabong; Sport Obermeyer; Smith Optics; Garmont, Bridgedale and Icebug; KHS Bicycles; Dale of Norway; ONeill Clothing; Hot Chillys; Walk-EZ International and others.