Garmin Ltd. announced it was the victim of a cyberattack that encrypted some of its systems on July 23, 2020. Affected systems are being restored, and Garmin said it expects to return to normal operation over the next few days.
Garmin said many of its online services were interrupted including website functions, customer support, customer-facing applications, and company communications. Affected areas included Garmin Connect which syncs user activity and data to the cloud and other devices. The attack also took down flyGarmin, its aviation navigation and route-planning service.
Garmin said, “We immediately began to assess the nature of the attack and started remediation. We have no indication that any customer data, including payment information from Garmin Pay was accessed, lost or stolen. Additionally, the functionality of Garmin products was not affected other than the ability to access online services.”
The company added, “We do not expect any material impact to our operations or financial results because of this outage. As our affected systems are restored, we expect some delays as the backlog of information is being processed. We are grateful for our customers’ patience and understanding during this incident and look forward to continuing to provide the exceptional customer service and support that has been our hallmark and tradition.”
Photo courtesy Garmin/USA Today