Eddie Bauer has been recognized at the J.D. Power and Associates Customer Service Roundtable in Las Vegas as a J.D. Power 2011 Customer Service Champion – one of only 40 companies to have earned this distinction this year.
To qualify for inclusion on this elite list, companies must not only excel within their own industry, but also must stand out among leading brands in 20 major industries evaluated by J.D. Power. The five key customer “touch points” measured included people, presentation, process, product and price.
To identify the J.D. Power 2011 Customer Service Champions, J.D. Power evaluated more than 800 brands. Companies were identified based on customer feedback, opinions and perceptions gathered primarily from J.D. Power's syndicated research as well as additional, supplemental research. This group of 40 represents the highest-performing companies that deliver service excellence to U.S. customers – both within their respective industries and across all industries measured.
“Legendary customer service has always been a cornerstone of Eddie Bauer and we are honored to receive this distinction and be included in this elite group of companies,” said Neil Fiske, president and CEO of Eddie Bauer. “Our creed and guarantee have been in place throughout our 91 year history and we continue to stand behind the words that Eddie wrote himself, from his original store in Seattle.”
Eddie Bauer products are available at approximately 353 stores throughout the United States and Canada, through catalog sales and online at eddiebauer.com.
