Cybex International, Inc. has been named as the top manufacturing enterprise in providing superior customer responsiveness. As the recipient of the Manufacturing Enterprise Solutions Organization International (MESA) award for 2003, Cybex placed first in leveraging Peoplesoft solutions to provide superior customer responsiveness.
Brian Lyman, Business Applications Delivery Manager for Cybex states “Cybex has been providing real time information about product and service parts orders to our global customer base since December 1999. This information is available to our customers 24/7, three-hundred-sixty-five days a year.”
“The MESA award is one of the many improvements Cybex has delivered to customers and employees” states John Wigginton, IT Director for Cybex. Also of significance, Cybex was recognized for its near perfect performance for on-time delivery of its cardiovascular and strength training products worldwide. “Through the use of technology such as Peoplesoft, the flow of information from the supplier to the customer has enabled us to dramatically improve our manufacturing efficiency – the end result is a satisfied customer”.
