Colorado Custom Hardware has recently completed an investigation, and extensive testing of our product to identify and isolate safety issues concerning the brazing on CCH Alien cams.The safety of our customers is our number one priority and therefore we are issuing a recall for any cam bearing the marking described below.
The units with this issue are marked with a small center punch dimple at the base of the round ball where the axle goes through the cable eye. Although few failures have been reported, CCH recommends immediately discontinuing the use of any Alien cams with this mark. We are issuing a full recall of these cams. Please return them to CCH for a free replacement. You can mail your cams to:
Colorado Custom Hardware Inc.
ATTN: Brazing Recall
115 Lyon Street
Laramie, WY 82072
David Waggoner, president of Colorado Custom Hardware, assured customers that CCH has always worked to assure the absolute highest quality of every cam we produce, and we are currently working on ways to further enhance our already stringent standards of quality control. Again, I would like to reiterate that ensuring the quality and safety of all CCH products is our highest priority.
Additonally CCH issued a statement saying, CCH is committed to answering all of your questions concerning this recall, regardless of how technical or specific. We are currently working to provide documentation explaining the reasons behind the recall and what steps we have taken to improve our already stringent quality control measures. Please check back regularly for updates.