Amazon is expanding its free returns policy to include electronics, pet supplies, household items, kitchen appliances and more. Previously, only apparel, footwear and bedding were eligible.
In a statement, Amazon said the expansion is made possible as its logistics network continues to grow, “enabling delivery and returns at even faster speeds, and to the most convenient locations.”
“At Amazon, we’re constantly innovating on the customer experience – not only when purchasing an item, but also making a return,” said Libby Johnson McKee, Director, Amazon WW Returns and ReCommerce. “With free returns on millions of items, customers don’t need to worry if the keyboard they ordered doesn’t feel quite right or if their dog likes his new bed – they can buy with confidence, knowing they’ll be able to return it for free with just a few easy clicks.”
Amazon counts more than 18,000 physical return points across the U.S., including Amazon Books and Amazon 4-star stores, Amazon Hub locations, Kohl’s, select Whole Foods and UPS. These include 5,800 locations that accept label-free and box-free returns that are sustainability-friendly and require no label printing or packing for customers.
Overall, the service promises “at least one free option.” Returners log in online and are given at least one location within five miles of their delivery address to send back the item for free. The item must weigh less than 50 pounds.
Under Amazon’s return policy, eligible items must be returned within 30 days of purchase, but during the holidays, purchases between Nov. 1 and Dec. 31 can be returned through Jan. 31.
