Service Companies, Inc. to launch a new No Sweat Protection Plan that delivers
customers service and product replacement. The program kicked off February 1.
The No Sweat Protection Plan offers up to four years of
coverage. Products covered under the service plan include elliptical trainers,
exercise bikes, gun safes, GPS/electronics, home gyms, basketball systems,
table games and more. By purchasing the plan, consumers receive 100 percent
parts and labor coverage, protection against defects due to mechanical and
electrical failure including those experienced from normal wear and tear and
power surges, plus in-home service and prepaid shipping for eligible products.
Bike plans include one tune-up with a two year plan or two tune-ups with a
three year plan.
The replacement plan provides consumers with a product
replacement card in the event that a covered product fails. The coverage of
this plan begins after the store return policy expires and can be purchased for
a one- or two-year term. Products covered under the replacement plan include
binoculars, tents, camping stoves/grills, backpacks, fishing rods and reels,
GPS/electronics, golf bags, bike rack systems and more. Plans for treadmills
and bikes are also available.
Customers who purchase the new No Sweat Product Protection
Plan will have access to 24/7/365 toll-free customer service and access to a
network of 35,000 servicers across the country. Customers who purchased plans
under the No Sweat Warranty program prior to Feb. 1, 2009, will also be
directed to NEW, which is now assisting with the customer service for that
program.
“We are dedicated to providing our customers with the
finest-quality products backed by the best customer service,” said Eileen
Meade, Dickâs Sporting Goods vice president of internal operations. “NEW
is an experienced leader in providing outstanding customer service and
comprehensive product protection and replacement plans, and we look forward to
working with their team to help us to maintain our position as the number one
sports and fitness specialty retailer.”
“The customers of Dick's Sporting Goods are incredibly
active individuals and families, and rely heavily on the continuing performance
of their sporting goods products,” said Tony Nader, CEO of NEW. “We
look forward to working with the Dick's Sporting Goods team to deliver this
exciting product service and replacement plan to enhance the customer's overall
product ownership experience.”
