Yamaha U.S. Marine Business Unit promoted John Wilkinson as Marine’s technical support manager, Yamaha Marine Customer Experience Division, responsible for managing business processes and support for the Marine dealer technical call centers for Outboard, WaterCraft and Bennett.
“John brings more than 18 years of experience and knowledge to the Customer Experience Division,” said Jason Berry, division manager, Customer Experience. “His skillset and leadership play a key role in enhancing the Yamaha Marine customer experience.”
Wilkinson joined Yamaha in 2005 as a Marine regional technical advisor, assisting with developing its Master Technician Re-certification and XTO Offshore outboard training. He was an instructor for V-engines, in-line engines and drive train courses. In addition, Wilkinson held positions including outboard call center consultant, outboard call center priority consultant, outboard call center senior representative, and outboard call center supervisor.
Wilkinson reports to Jason Berry, division manager, Customer Experience.
Yamaha U.S. Marine Business Unit, based in Kennesaw, GA, markets and sells marine outboard motors ranging in size from 2.5 to 450 horsepower. It also markets and sells fiberglass, jet-drive sport boats ranging from 19 to 27 feet, and personal watercraft. The unit includes manufacturing companies and divisions of Yamaha Marine Systems Co., Inc., including Kracor of Milwaukee (rotational molding), Bennett Marine of Deerfield Beach, FL (trim tabs), Siren Marine, Inc. of Newport, RI (Connected Boat), and Yamaha Marine Precision Propellers of Indianapolis (stainless steel propellers).
Yamaha Marine Group is a division of Yamaha Motor Corporation, U.S.A. based in Cypress, CA.
