Remark, the company that reports building human-trained AI product experts for commerce, has closed on a $16 million Series A funding round led by Inspired Capital, with participation from Stripe, Neo, Spero Ventures, Shine Capital, and Visible Ventures. The transaction brings the company’s total funding to $27 million.
Remark describes itself as an “AI company making online shopping more human.”
“We believe AI should elevate the human experience, not replace it,” said Theo Satloff, CEO and co-founder, Remark. “By working with real product experts to train AI personas, we’re creating guidance that’s trusted, helpful, and deeply personal. Our goal is to make online shopping feel less like a transaction and more like being guided by someone who truly understands what you need.”
Since its funding last year, Remark has reportedly grown revenue 4x year-over-year, maintained 100 percent retention across over 60 brand partners and achieved nearly 130 percent net dollar retention. Remark also notes that it has driven tens of millions in net new revenue for its customers, delivering an average lift of 10 percent and has converted 28 percent of shoppers, far above the industry average of 1 percent. It has also helped brands save over $3.2 million in customer service costs by reducing support tickets and guiding shoppers to the proper fit more efficiently.
“Remark is redefining how brands connect with customers,” said Kamran Ali, principal at Inspired Capital. “They’ve created an entirely new category of AI-native commerce, one that blends real human expertise with scalable technology. Remark is proving that this model not only improves the shopping experience, but also directly drives business results.”
The company stated that “as shoppers increasingly expect more in-depth guidance in categories such as health, beauty, apparel, and outdoor gear, Remark provides merchants with a competitive edge by combining the revenue-driving power of human retail sales associates with the speed and scale of AI.”
With this new funding, Remark expects to expand into new verticals, grow its network and deepen its tooling for training, deployment and analytics. The company stated that it is “also developing new systems to enable brands to launch AI personas more quickly, measure performance in real-time and adapt to evolving customer needs.”
