Ortovox is launching a precautionary recall of 3+ avalanche beacons running software version 2.1, no matter what color. This is due to a very rarely occurring software error that can cause a disruption of the transmission function, potentially prolonging the search process.
Ortovox 3+ devices running software versions 1.0, 1.1, 2.0, 2.2 and all other Ortovox avalanche transceivers (S1+, S1, ZOOM) are not affected.
While no known accidents have occurred as a consequence of the error, Ortovox is recalling and updating all 3+ beacons running 2.1 software as a precautionary measure. Affected devices can be sent back to Ortovox beginning May 25.
The error was identified and rectified in extensive internal tests. The new software version 2.2 will rectify the error.
For more information on how to proceed, visit ortovox.com/recall-3plus.
From May 25 onwards a form will be available on the website that you can use to send in your 3+ running software version 2.1 free of charge. The company will install the new software version 2.2 onto your 3+ and return it as soon as possible.
A link to 3+ transceiver images is here.
