Peloton announced that it will temporarily suspend the sale and delivery of Tread, its treadmill because the size of the machine is too large to deliver to customers who are social distancing amid the coronavirus pandemic.
In a note on its website, Peloton said it is implementing a new delivery format to fully assemble its Bike but leave it at the entrance to homes or apartment units. Field Ops delivery teams are also being advised to ensure every van has sanitizer wipes for easy use and is wiped down at the end of each day. Third-party delivery partners are also being asked to adopt new operating procedures to minimize interpersonal contact as much as possible.
Said Peloton in a statement, “While we can offer this threshold delivery for the Bike, we are unable to offer the same service for the Tread given the high-touch nature of delivery and required in-home assembly. We are temporarily pausing Tread sales and deliveries until it is feasible and safe to start delivering again.”
Peloton added that in order to limit interpersonal contact, it has postponed any service appointments or returns that require delivery teams to enter a residence beyond the threshold. The company added, “As soon as we can resume normal service appointment procedures we will contact you to reschedule.”
Peloton concluded, “We are actively monitoring announcements from the CDC and other health agencies in order to ensure that we are up-to-date and providing our Members the safest environment possible. Thank you for your patience and cooperation.”
During the prior week, Peloton extended its digital membership trial from 30 to 90 days in an effort to help people exercise at home during the quarantine period.
Photo courtesy Peloton
