Michelle Thomas has joined Outdoor Cap as the new head of customer experience.

Thomas began her career at J.B Hunt Transport, Inc. For 20 years, she grew her background in customer care and experience managing accounts to become a senior business analyst. Most recently, Thomas was the strategic accounts director at Transplace/Uber Freight.

Outdoor Cap’s CEO, Jeanelle Harris, said, “Michelle is a great fit for Outdoor Cap. Her passion for service and strong background with customers will be vital assets to our team. She has the vision that aligns with our growth mindset and will help us continually improve our customer experience.”

In this role, Thomas will double down on the foundation that the company built over the last 45 years.

Photo courtesy Outdoor Cap