A team of cycling industry logistics veterans is rethinking the way bikes are shipped with its brand Kitzuma Cycling Logistics brand. The over-the-road shipping service, officially launched December 1, offers a dock-to-door, box-free, ready-to-ride bike delivery service nationwide.
Traditionally a manufacturer builds a new bike, breaks it down to box up and then hands it off to a shipping company for delivery to the customer via truck, air cargo or to a retailer. Once received, the recipient has to rebuild the bike. “Instead, Kitzuma picks up, transports and delivers bikes fully built and ready to ride,” said Co-Founder and CEO, Taylor Essick. “We handle any style of bike … even E-bikes, which have been notoriously problematic and expensive to deliver.”
“In our decades in the industry, we knew there had to be a better, more streamlined way,” Essick continues. “As bikes get more and more complicated, many brands have struggled with selling high-end bikes only to have them show up in a box and burden the customer with building it. There’s no personal connection between shipper and customer in that scenario, not to mention that bikes often arrive late, damaged or sometimes not at all. We’ve figured out a way to solve these problems and others inherent in the industry. And we’ll deliver for any purpose you can think of including retail shops, trade shows, major races/events, local cycling clubs/teams, individual DTC buyers, and more.”
“From day one, we’ve been committed to never damaging a bike. Ever.” COO and Co-Founder, Chris Cosgrove adds. “We only work with bikes, unlike the shipping giants who handle countless other products in massive quantities. We’ve designed a racking system that keeps them perfectly safe throughout the transport process, and we back each shipment with a guarantee for safe delivery.”
“We’ve invested heavily in building a technology platform to improve the bike shipping experience,” said CITO and Co-Founder Tony Eggers. “Our goal is to leverage technology to connect people who have bikes with people who want bikes and to support a network where bikes can move throughout the world efficiently and transparently.”
Photo courtesy Kitzuma
