CenterStone Technologies, Inc. announced that O’Neill Clothing has selected the company’s iVendix software application for business-to-business (B-2-B) on-line ordering for their retail dealers. O’Neill Clothing dealers will be able to place their pre-season orders and all their re-orders through this new B-2-B tool which is accessible 24/7 via the World Wide Web. Dealers will also be able to check on the availability of product as well as track and monitor the status of their orders.

“In order to continue to provide the timeliest access to our products as well as superior customer service to our specialty retailers, we realized that O’Neill Clothing needed a proven B-2-B on-line ordering solution,” said Toby Bost, Chief Operating Officer at O’Neill Clothing. “In our mind, a proven solution was one that retailers would readily embrace, so we partnered with CenterStone whose iVendix solution is rapidly becoming a standout leader in action sports and outdoor recreation. What makes CenterStone unique is that they have an established retail community utilizing their solution many of which are already O’Neill customers. Obviously, this gives us a huge head start in terms of adoption and overcoming any sort of learning curve.”

Tom Detmer, CEO of CenterStone Technologies commented, “We are very excited about O’Neill Clothing’s decision to launch a B-2-B on-line solution for their dealers with CenterStone. In addition, we are looking forward to working closely with their ERP provider, Full Circle, to seamlessly integrate all orders for O’Neill Clothing into their Full Circle back-end system. The decision by O’Neill Clothing to offer CenterStone’s next-generation iVendix solution will allow them to take advantage of the thousands of specialty retailers already using our B-2-B on-line solution. Dealers and sales reps have been very quick to adopt the CenterStone solution. Currently more than 10,000 retailers have access to the on-line solution, and our extensive dealer base should be a great benefit to O’Neill Clothing.”

Bost went on to say, “To top it off, this solution will be internet-enabled, and available 24/7, so our dealers will be able to spend more time during the day on the shop floor with their customers and still be able to transact business with O’Neill Clothing after normal, retail business hours. We wanted to provide our dealers with the convenience of being able to see product availability and place orders 24/7. It’s not just about having the best products. Being easy to do business with will set O’Neill Clothing apart and ultimately contributes to the ongoing success of our dealers. With this new on-line ordering solution, O’Neill Clothing expects to set a new standard for fulfilling dealers’ orders.”

Detmer commented further, “The ‘trade show’ environment that is offered through the CenterStone solution will make it that much easier for customers of O’Neill Clothing to do business with them, as it is the same system that these dealers are already using for a host of their other suppliers, such as The North Face, Smith Optics, Freestyle watches, Pearl Izumi, Marmot, Helly Hansen, Sport Obermeyer, Ex Officio, KHS Bicycles and many others. With CenterStone as their partner, O’Neill Clothing will continue to raise the bar for customer service in the surf and action sports industry. Dealers and sales reps have been very quick to embrace the CenterStone solution, and we expect that O’Neill Clothing’s decision to implement the CenterStone solution will have a significant, positive impact on their business. A recent survey of 3,200 specialty retailers found that 54% of dealers spend more with vendors that have a CenterStone-like solution, and on average they spend 13% more with these CenterStone-enabled vendors. It seems that dealers are voting with their wallets, and they spend more with vendors that are easier to do business with. Dealers have also clearly expressed to us that they want to be able to conduct business at their convenience, and the management team at O’Neill Clothing is listening to what dealers are saying.”