Rock/Creek earned a coveted Elite rating from StellaService, an independent company that rates the customer service performance of online businesses.
StellaService company leverages a nationwide network of mystery shoppers, using the most robust evaluation methodology ever assembled for online customer service, to stress test hundreds of different elements of the online customer service experience. The Elite is achieved by just 4 percent of thousands of online businesses evaluated by the company.
Rock/Creek has been owned and operated by Chattanooga locals Dawson Wheeler and Marvin Webb since they founded the company in 1987, and represents top brands like Patagonia, Marmot, Chaco and more.
Wheeler thanked Rock/Creek’s customers, saying, “With loyal customers like ours, it’s easy to see immediate gratification from helping people pursue their passions. But an award like this gives us the external recognition that really gets our staff fired up.”
Rock/Creeks E-commerce Director, Mark McKnight, expressed his appreciation for the customer service team: Weve always been proud of our staff and the collective commitment to getting customers outside in a safe, comfortable way. Chloe Krueger and our entire team have worked tirelessly to ensure we live up to our vision on a day-to-day basis. Congrats to them on winning this top award. Were also excited to be the first in Chattanooga to attain this ranking.
Online businesses with Elite or Excellent ratings are eligible to display the StellaService seal on their sites. This seal is the only trustmark on the Web that objectively and credibly communicates to shoppers that a business is truly dedicated to providing great customer service.
