MasterPiece Arms, manufacturers of the MPA MAC Line of pistols, carbines, suppressors and MPAR rifles realigns in-house personnel and resources provide to provide customers with unprecedented service.
As the demand for American made, MPA products increased, MPA put all efforts behind its manufacturing to fill outstanding orders. The increase in sales affected every aspect of MPA's business including customer service.
“We recognized that our customers were experiencing problems with accessory orders and with our warranty repair orders. It was just taking too long to get the product to them,” says MasterPiece Arms CEO Phil Cashin. “We re-evaluated our procedures and have now dedicated personnel and the appropriate resources to remedy the shipping delays.”
“Now, MPA has a dedicated staff member for all warranty repairs, plus we implemented a new documentation system to track this performance,” Cashin continued. “Darah Smallwood, our customer service associate who has been doing everything from orders, shipping and customer service, will now be solely dedicated to the very important role of customer service.”
For more information on MasterPiece Arms and their product line of pistols, rifles, carbines and suppressors, visit www.masterpiecearms.com.
