Giant Group (Group) has reportedly submitted its formal Petition for Modification of the Withhold Release Order (WRO) and evidence of its Corrective Action Plan (CAP) to U.S. Customs and Border Protection (CBP), striving for the fastest possible revocation of the WRO. After receiving Giant Group’s Petition, CBP agreed to hold an in-person meeting in mid-December with Giant Group’s senior management regarding the Group’s progress.

Giant Group has not been able to deliver any inventory to U.S. retailers or distributors since September. Despite the U.S. WRO, Giant has actually seen its year-over-year monthly revenue figures improve since the summer as September revenue declined 13.5 percent, October declined 6.3 percent and November revenues came in down 9.7 percent. While still a negative trend, it is a clear improvement from the strong double-digit declines seen over the late spring and summer that trended down 27 percent to 33 percent from May through August 2025.

CBP’s History of Efforts to Force Compliance
The latest moves follow CBP’s action on September 24, 2025, to issue a Withhold Release Order on products manufactured at Giant Group’s Taiwan-based factory, suspending the import of Giant-branded bikes, bike parts, and components into the United States. The action by the CBP came on the heels of accusations of forced labor at this facility and does not impact the production of Giant-branded bikes, bike parts, and components that it manufactures in other countries.

The Group announced in mid-October that it had implemented a “Zero Recruitment Fee Policy” for all newly recruited foreign migrant workers, effective January 1, 2025, under which the company continues to bear all recruitment fees, service charges, and related government costs. This new policy comes as Giant Group commissioned a “renowned international third-party adviser” to identify, assess, and develop a comprehensive compensation plan to reimburse current migrant workers hired before January 1, 2025, for their previous recruitment expenses.

Giant Group initiated the first phase of fee reimbursement payment in October to demonstrate its commitment. Giant said it made the provision in the book with sufficient funding ability to support the payment, so Giant can ensure all migrant workers receive what they are eligible to receive.

Giant Group has also completed the relocation of all migrant worker dormitories, with a total of 400 more workers moving into two newly built facilities located in Yuanli, Miaoli, and Waipu, Taichung. The previous Rinan dormitory was constrained by its age and limited space. The new dormitories were designed and upgraded in line with international labor and human rights standards, providing a safe, healthy, and respectful living environment that meets fire protection, construction, and public safety requirements. Each dormitory features eight-person rooms, private bathrooms, dining and leisure areas, basic fitness equipment, fire protection systems, and dedicated management personnel.  These dormitories are said to “significantly enhance” overall living quality and demonstrate the company’s determination to continuously improve living and working conditions.

The Group reported in early December 2025 a number of actions taken in Phase 1 and summarized the implementation results of its Zero Recruitment Fee policy, the progress of its Corrective Action Plan (CAP) and ongoing enhancements to worker grievance mechanisms that are part of the Group’s long-term Migrant Worker Rights Enhancement Program. Details of that report can be found in the linked report at the bottom of this page.

Latest CBP Meeting
Giant Group management and CBP reportedly discussed the company’s actions – which the Group described as “swift and decisive” – pursuant to the recommendations of an internationally recognized independent auditor. In particular, Giant said the parties discussed the full implementation of the Zero Recruitment Fee policy and completion of associated reimbursements to migrant workers, the completion of the move to new dormitories, and the implementation of improved overtime protocols.

Giant Group also said it discussed continued enhancements to its worker grievance mechanisms, including the government-operated 1955 Hotline and the company’s internal GTMCare grievance platform. Through this dual-channel approach, Giant Group aims to further improve the accessibility, user-friendliness, and trustworthiness of its grievance mechanisms.

Giant Group management said they found the meeting with CBP productive and thanked CBP for their attention and the priority they placed on reviewing Giant Group’s Petition. CBP reportedly thanked Giant Group’s senior management for their active attention and direct participation in the matter. Both parties reportedly agreed to maintain clear and effective communication regarding follow-up materials and coordination, supporting the orderly progression of the review process.

“Giant Group reiterates its commitment to advancing all improvement measures with integrity, transparency, and concrete action, in close coordination with CBP’s review process,” the company said in the update to the market. “The Group will continue to pursue steady progress in accordance with applicable procedures and will provide further updates as appropriate.”

Image courtesy Giant Group 

See below for additional information regarding the first phase of the program to return to compliance:

EXEC: Giant Group Updates Market on Labor Actions to Address CBP Withhold Release Order